Aurelius Web Design & SEO
Terms and Conditions

 

Websites expertly built. Your online presence sculpted.

Aurelius Web Design & SEO – Terms and Conditions

1. Definitions

In these Terms and Conditions:

  • “Aurelius Web Design & SEO”, “Aurelius”, “we”, “our”, or “us” refers to Aurelius Web Design & SEO.
  • “Client” or “Customer” refers to the individual, company, organisation, or representative entering into an agreement with Aurelius Web Design & SEO.
  • “Services” refers to any services supplied by Aurelius, including but not limited to website design, web development, SEO, hosting, maintenance, branding, content creation, digital marketing, social media management, PPC advertising, consultancy, and related services.
  • “Website” refers to any website, landing page, web application, or digital platform created, maintained, or hosted by Aurelius.
  • “Hosting” refers to website hosting, email hosting, server management, maintenance, backups, and related infrastructure services.
  • “SEO” refers to Search Engine Optimisation services.
  • “Domain Name” refers to any domain registered, transferred, renewed, or managed by Aurelius on behalf of the Client.

These Terms and Conditions may be updated from time to time. The latest version will always apply and will be made available upon request or published on our website.

2. Our Responsibilities

Aurelius Web Design & SEO agrees to:

  • Provide services with reasonable care, skill, and professionalism.
  • Deliver services in accordance with recognised industry standards and applicable UK laws and regulations.
  • Use commercially reasonable efforts to meet agreed timescales, provided the Client supplies all required materials, approvals, and information in a timely manner.
  • Inform the Client where delays occur due to circumstances beyond our reasonable control.

3. Client Responsibilities

The Client agrees to:

  • Provide all content, information, branding assets, access credentials, and materials necessary for completion of the Services.
  • Ensure that any supplied materials do not infringe copyright, trademark, privacy, or other legal rights.
  • Review and approve all work before publication or launch.
  • Maintain appropriate backups of all critical data and website content.
  • Provide timely feedback and approvals to avoid project delays.

A contract is formed once the Client accepts a quotation, proposal, invoice, or otherwise instructs Aurelius to commence work.

4. Domain Names

  • Aurelius cannot guarantee the availability of any requested domain name.
  • Domain registrations and renewals are subject to the policies and terms of the relevant registry or registrar, including but not limited to Nominet UK and ICANN.
  • The Client is responsible for ensuring that any chosen domain name does not infringe third-party rights.
  • Aurelius accepts no liability for disputes relating to domain ownership or trademark claims.
  • Domain renewal reminders may be issued as a courtesy, however the Client remains responsible for ensuring domains are renewed before expiry.
  • Aurelius reserves the right to withhold domain transfers where invoices remain unpaid.

5. Website Design & Development

  • All concepts, mock-ups, and proposals remain subject to revision during development.
  • Reasonable revisions are included where specified in the agreed quotation. Additional revisions or changes outside the original project scope may incur additional charges.
  • Any timelines provided are estimates and may vary depending on Client feedback, approvals, and third-party delays.
  • If a project becomes inactive due to lack of communication or content from the Client for more than 30 days, Aurelius reserves the right to invoice for all completed work to date.
  • Aurelius will build websites to current industry standards and use reasonable efforts to optimise websites for performance and SEO best practices.
  • We do not guarantee specific rankings, traffic levels, enquiries, or sales results from any website or marketing activity.
  • The Client is responsible for checking all website content and functionality, including:
    • contact forms,
    • email addresses,
    • telephone numbers,
    • booking systems,
    • payment gateways,
    • pricing,
    • legal policies,
    • spelling and grammar.

Once approved and published, Aurelius shall not be liable for losses arising from incorrect content supplied or approved by the Client.

6. Hosting & Email Services

  • Aurelius will use reasonable efforts to maintain uptime and server availability but does not guarantee uninterrupted service.
  • Scheduled maintenance, software updates, third-party outages, cyber attacks, hardware failures, or circumstances beyond our control may result in downtime.
  • The Client agrees not to use Hosting services for unlawful, abusive, malicious, or spam-related activities.
  • The Client is responsible for ensuring compliance with data protection legislation, including the UK GDPR and PECR regulations where applicable.
  • Aurelius may suspend or terminate Hosting services immediately where unlawful activity, malware, spam, excessive resource usage, or security threats are identified.
  • While backups may be performed periodically, the Client remains solely responsible for maintaining independent backups of all important data.
  • Aurelius accepts no liability for loss of data, loss of emails, or business interruption arising from server failure, cyber incidents, or third-party software issues.

7. SEO & Digital Marketing Services

Aurelius Web Design & SEO will use reasonable skill and care to provide SEO, PPC, social media, and digital marketing services.

However:

  • Search engine rankings cannot be guaranteed.
  • Aurelius has no control over search engine algorithms, social media platform policies, advertising platform rules, or third-party systems.
  • We do not guarantee increases in traffic, leads, sales, revenue, or business growth.
  • Paid advertising budgets are separate from management fees unless otherwise agreed in writing.
  • The Client remains responsible for approving advertising spend and campaign content.
  • Aurelius reserves the right to reject or discontinue campaigns involving unlawful, misleading, offensive, harmful, or prohibited content.
  • The Client confirms that all supplied marketing content complies with copyright laws, advertising regulations, and platform policies.

8. Content Approval

  • All marketing materials, social media posts, website copy, graphics, and advertisements created by Aurelius may be submitted to the Client for approval before publication.
  • The Client is responsible for reviewing and approving all content for accuracy and compliance.
  • Delays in approval do not pause agreed payment schedules.

9. Intellectual Property

  • Upon full payment, the Client shall own the final approved website design and custom content specifically created for them, unless otherwise agreed in writing.
  • Aurelius retains ownership of:
    • proprietary systems,
    • frameworks,
    • software tools,
    • coding methods,
    • templates,
    • internal processes,
    • development utilities,
    • and pre-existing intellectual property.
  • Any third-party fonts, plugins, stock photography, themes, or licensed assets remain subject to their respective licence terms.
  • The Client shall not reproduce, resell, or distribute Aurelius proprietary systems without written permission.

10. Work Portfolio & Marketing

Unless otherwise agreed in writing, the Client grants Aurelius permission to display completed work, company name, logos, screenshots, and project summaries within our portfolio, social media channels, advertising, and promotional materials.

11. Third-Party Services

Aurelius may utilise third-party providers, contractors, software platforms, APIs, hosting providers, or external suppliers in connection with delivering Services.

The Client acknowledges that:

  • third-party terms may apply,
  • pricing may change,
  • and external systems may occasionally fail or change functionality.

Aurelius accepts no liability for interruptions caused by third-party providers.

12. Confidentiality

Both parties agree not to disclose confidential or commercially sensitive information obtained during the course of the agreement, except where required by law or necessary for performance of the Services.

13. Pricing & Expenses

  • Quotes and pricing are based on the agreed scope of work.
  • Additional work outside the agreed scope may incur additional charges.
  • Aurelius reserves the right to adjust pricing where project requirements materially change.
  • Certain third-party costs may be payable separately by the Client, including but not limited to:
    • hosting,
    • premium plugins,
    • stock media,
    • software subscriptions,
    • advertising spend,
    • domain registrations,
    • API usage fees.

14. Payment Terms

  • A deposit may be required before work commences.
  • Unless otherwise agreed, deposits are non-refundable.
  • Invoices are payable within the timeframe stated on the invoice.
  • Aurelius reserves the right to suspend Services where invoices remain unpaid.
  • Late payments may incur:
    • statutory interest,
    • debt recovery costs,
    • administrative fees,
      in accordance with applicable UK legislation.
  • Ownership of deliverables may remain with Aurelius until invoices are paid in full.

15. Complaints Procedure

If the Client is dissatisfied with any Services provided, they must notify Aurelius in writing, outlining the nature of the complaint.

Aurelius shall be given a reasonable opportunity to investigate and resolve the issue before termination or legal action is pursued.

16. Term & Termination

Hosting & Maintenance

Hosting and maintenance services operate on a rolling monthly basis unless otherwise agreed.

SEO & Marketing Retainers

SEO and digital marketing retainers operate on rolling agreements unless otherwise specified in writing.

Either party may terminate ongoing Services by providing written notice in accordance with the agreed notice period.

Aurelius reserves the right to terminate or suspend Services immediately where:

  • invoices remain unpaid,
  • the Client breaches these Terms,
  • abusive behaviour occurs,
  • unlawful activity is identified,
  • or systems/security are put at risk.

17. Limitation of Liability

To the fullest extent permitted by law:

  • Aurelius shall not be liable for:
    • indirect losses,
    • loss of profits,
    • loss of revenue,
    • loss of data,
    • reputational damage,
    • business interruption,
    • or consequential damages.
  • Our total liability relating to any claim shall not exceed the total fees paid by the Client for the relevant Services during the preceding 90-day period.
  • Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.

18. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including but not limited to:

  • natural disasters,
  • cyber attacks,
  • power failures,
  • internet outages,
  • strikes,
  • pandemics,
  • government actions,
  • or supplier failures.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Entire Agreement

These Terms and Conditions, together with any quotation, proposal, or written agreement issued by Aurelius Web Design & SEO, constitute the entire agreement between the parties and supersede any prior agreements or understandings.